Contact

If you're considering contacting us, please don't hesitate!
We like to talk about your challenges, and how our products and services can help you.
Please review the information below to find the best option for discussing what's on your mind.

E-mail

You can request support through by e-mail to support@webfolder.io

Phone

Unfortunately, we don't offer phone support.

Working Hours

Business hours & days:

  • 9.00 to 18.00 / GMT+3
  • Monday through Friday except for holidays.
  • We will respond within one business day during GMT+3

Support Period

Support and maintenance package that is currently offered with our product covers for a period of one year.

Support Package

Support plan includes:

  • Email support.
  • 48 hour response time, Monday-Friday 9:00AM-18:00PM GMT+3 (except holidays).
  • Single point of contact from your company.
  • You will receive all minor and major software releases that are released during your support period.
  • Technical assistance for product configuration, upgrades, installation help, license registration issues and bug reports.
  • You may report new feature requests however we do not guarantee that all new requests are taken into consideration.